Return & Exchange Policy

At Labhio.com, we ensure customers receive products in proper condition. Damaged or non-working items can be returned or exchanged under the rules below.

1. Return & Exchange Window

You may request within 3 days of delivery.

• After 3 days, requests are not accepted.

2. Eligible Conditions

Returns or exchanges only apply if:

• Product is damaged during delivery
• Product is not working or defective
• Wrong item delivered

3. Unboxing Video Required

Customers must record a full unboxing video before opening the package.

• Show sealed package clearly
• No cuts or edits allowed
• Issue must be visible in the same video

Important: Without video proof, claims may be delayed or rejected.

4. Non-Eligible Cases

• Change of mind
• Customer misuse damage
• No or incomplete video proof
• After 3-day limit

5. Return Process

• Contact: contact@labhio.com
• Share order details
• Attach unboxing video
• Wait for confirmation

6. Verification

• Inspection required before approval
• If valid → refund/replacement
• If invalid → rejection possible

7. Replacement & Refund

• Replacement if available
• Otherwise refund
• Processing depends on payment method

8. Contact

Email: contact@labhio.com
Website: Labhio.com

Last updated: May 9, 2026